FAQs

Ordering

Orders are placed using the Shop page of the website. Select your design and use the options available on the page to create your final pair. If you are looking to purchase 10+ pairs together then please get in contact first. 

If you can't find the design you're after, or you're looking to create a design from scratch then use the contact form to let me know your ideas.

The current order processing time is 2 weeks. This time frame is subject to change and will be increased during busy periods so please order in plenty of time to avoid disappointment.

Delivery

UK deliveries will be sent by 1st Class Recorded Delivery and will require a signature on receipt, you will receive a tracking code for the Royal Mail website once your order has been dispatched.

Delivery is usually 1-2 working days.

Small international orders (1-2 pairs) will be sent by Royal Mail International Tracked & Signed-For service, and large international orders will be fulfilled by another carrier (TNT, FedEx, DPD or DHL). You will be emailed the exact carrier details and the tracking code once your order has been dispatched. 

European delivery: 5 -10 working days from dispatch.

Worldwide delivery: 10-14 working days from dispatch.

Custom Converse cannot be held responsible for any delays in the delivery of your order. Please get in contact if your order fails to arrive after 25 working days from the dispatch date.

Returns

Due to the bespoke made to order nature of Custom Converse we cannot accept returns or offer exchanges on items so it is essential that your sizing is correct. Size charts are available to view on every product page and are specific to the brand of shoe you are purchasing.

Each pair are created as an individually commissioned piece and we do not hold stock of any designs.

Payment is needed in full before your order will reach the processing stage. Cancellation of your order, or changes to the details of your order can be made upon request, however cannot be fulfilled if your order is already undergoing customisation. We recommend getting in contact to make changes to or cancel your order within 48 hours of order placement.

Payment

Orders completed through the Shop page can be paid for by one of the secure payment methods provided: PayPal, Visa, Mastercard, Maestro.

Custom request orders confirmed via email will be paid for by a PayPal invoice sent direct to your email account. If you do not have a PayPal account then you can checkout as a guest using a Credit or Debit card, with the optional extra to create a PayPal account on completion.

You will receive an order confirmation email from us when your payment has gone through. Please check your junk and spam folders for these emails. If you haven't received either of these please get in contact.

What is my UK shoe size?

Size charts are available to view on every product page and are specific to the brand of shoe you are purchasing. Click here to see the full list of size charts for Converse, Nike, Vans and Adidas. 

What do the different font styles look like?

Font Style Guide - Custom Converse Ltd

Are the designs waterproof? 

Yes. They are painted with acrylic or specialist leather paint which is waterproof once dry. I would not advise machine washing – just to be on the safe side!

Can I send you my own shoes to be painted?

Yes! If you already have a pair of Converse, Vans, Nike, Dr Martens (any brand you'd like!) which you would like customising then get in contact. I will provide you with the address you need to send them to and a quote for the design you would like.

Swarovski Crystals

We use genuine Swarovski crystals which are made in Austria and considered to be the highest quality product on the market, helping to achieve the best sparkle possible.

Your Swarovski Converse should not be left in over heated areas, such as direct sun light or near radiators, as this can result in the glue softening which can make the crystals slide, and possibly become loose or fall off.

To clean your item simply use a damp cloth to lightly wipe over the crystals. If dirt gets in the gaps we suggest a lightly dampened cotton bud to wipe away any debris. Do NOT pick at the crystals as this will cause them to fall off.
We will include a few spare crystals with each order for you to use to make repairs.